/* ================================================================
   pages/customer-care.css — PT Asuransi Intra Asia
   Halaman: customer-care-center*.php (8 halaman)
   Mobile-first. Base = smartphone. Breakpoints: 481 | 769 | 992
   Menggantikan: inline <style> dari 8 file customer-care PHP
   Dimuat via $page_head_styles -> terakhir di <head> -> menang cascade.
   0 !important.

   Catatan warna banner_man2:
   - #4d9cd3: customer-care-center.php, -faq, -mekanisme-pengaduan, -prosedur-pelayanan
   - #009cea: -cekPolis, -daftar-bengkel, -provider, -publikasi-pengaduan
   Default #4d9cd3 di sini. Halaman yang butuh #009cea override via $page_head_styles:
   '<link ...customer-care.css"><style>.banner_man2{background:#009cea}</style>'
================================================================ */


/* ============================================================
   HERO BANNER — heights
   banner-hero.css @max-width:991px zero-kan height/padding
   dengan !important. Aturan mobile di sini tidak berkonflik
   karena banner-hero.css hanya zero-kan height di <=991px,
   sedangkan di sini kita set desktop height di @min-width:992px.
   ============================================================ */
.banner_man {
  z-index: 2;
  border: 0;
  width: 100%;
  height: auto;
  box-sizing: border-box;
}
.banner_man2 {
  border: 0;
  width: 100%;
  height: auto;
  background: #4d9cd3;
}
@media (min-width: 992px) {
  .banner_man  { height: 560px; padding-bottom: 50px; }
  .banner_man2 { height: 520px; }
}


/* ============================================================
   HERO TEXT
   color diurus banner-hero.css (.banner_man2 .huruf_banner h3 { color:#fff }).
   ============================================================ */
.banner_man2 .huruf_banner h3 {
  text-align: justify;
}


/* ============================================================
   SECTION CONTENT PADDING — berikan breathing room di mobile
   ============================================================ */
.section-customer-care-page .section-customer-care-page-content {
  padding: 0 10px;
}
@media (min-width: 992px) {
  .section-customer-care-page .section-customer-care-page-content {
    padding: 64px 112px;
  }
}


/* ============================================================
   TIPOGRAFI SECTION — mobile base, restore di desktop
   ============================================================ */
.section-customer-care-page .--customer-care-how-to-claim-header h1,
.section-customer-care-page .--customer-care-how-to-claim-header h2 {
  font-size: 24px;
  line-height: 1.3;
}
.section-customer-care-page .--customer-care-how-to-claim-header p,
.section-customer-care-page .--customer-care-how-to-claim-content p,
.section-customer-care-page .--customer-care-how-to-claim-content li {
  font-size: 14px;
}
.section-customer-care-page .--customer-care-how-to-claim-tracker .step-title {
  font-size: 16px;
}
.section-customer-care-page .table th,
.section-customer-care-page .table td {
  font-size: 13px;
  white-space: nowrap;
}
@media (min-width: 992px) {
  .section-customer-care-page .--customer-care-how-to-claim-header h1,
  .section-customer-care-page .--customer-care-how-to-claim-header h2 {
    font-size: 32px;
    line-height: 1.25;
  }
  .section-customer-care-page .--customer-care-how-to-claim-header p,
  .section-customer-care-page .--customer-care-how-to-claim-content p,
  .section-customer-care-page .--customer-care-how-to-claim-content li {
    font-size: 16px;
    line-height: 1.6;
  }
  .section-customer-care-page .--customer-care-how-to-claim-tracker .step-title {
    font-size: 18px;
    line-height: 1.5;
  }
  .section-customer-care-page .table th,
  .section-customer-care-page .table td {
    font-size: 15px;
    line-height: 1.45;
    white-space: normal;
  }
}


/* ============================================================
   FAQ (customer-care-center-faq.php)
   ============================================================ */
.ccfaq-wrap {
  padding: 8px 0 0;
}
.ccfaq-title {
  font-size: 26px;
  font-weight: 700;
  color: #0c2e5b;
  margin-bottom: 14px;
  line-height: 1.1;
}
.ccfaq-accordion {
  border: 1px solid #d9d9d9;
  border-radius: 16px;
  overflow: hidden;
  background: #fff;
}
.ccfaq-accordion .accordion-item {
  border: 0;
  border-top: 1px solid #e5e5e5;
  overflow: hidden;
}
.ccfaq-accordion .accordion-item:first-child {
  border-top: 0;
}
.ccfaq-accordion .accordion-button {
  background: #fff;
  color: #0f2745;
  font-weight: 700;
  font-size: 16px;
  box-shadow: none;
  padding: 16px;
  width: 100%;
  margin-left: 0;
  text-align: left;
  white-space: normal;
  word-break: break-word;
  overflow-wrap: anywhere;
}
.ccfaq-accordion .accordion-header {
  width: auto;
}
.ccfaq-accordion .accordion-button:not(.collapsed) {
  color: #3295d2;
  background: #fff;
}
.ccfaq-accordion .accordion-button::after {
  background-size: 1.15rem;
}
.ccfaq-accordion .accordion-body {
  border-top: 1px solid #ececec;
  color: #516986;
  font-size: 14px;
  line-height: 1.6;
  padding: 16px;
  word-break: break-word;
  overflow-wrap: anywhere;
}
.ccfaq-accordion .accordion-body * {
  max-width: 100%;
  white-space: normal;
}
.ccfaq-accordion .accordion-body p:last-child {
  margin-bottom: 0;
}
@media (min-width: 992px) {
  .ccfaq-wrap {
    padding: 16px 8px 0;
  }
  .ccfaq-title {
    font-size: 34px;
    margin-bottom: 18px;
  }
  .ccfaq-accordion .accordion-button {
    font-size: 20px;
    padding: 20px 26px;
  }
  .ccfaq-accordion .accordion-body {
    font-size: 16px;
    padding: 24px 30px;
  }
}


/* ============================================================
   CEK POLIS (customer-care-center-cekPolis.php)
   ============================================================ */
.cek-polis-wrap {
  background: #ffffff;
  border-radius: 18px;
  padding: 20px;
  box-shadow: 0 10px 28px rgba(0, 0, 0, 0.06);
}
.cek-polis-wrap h1 {
  font-size: 22px;
  line-height: 1.1;
  margin-bottom: 18px;
  color: #0f2f4f;
  font-weight: 700;
}
.cek-polis-label {
  margin-bottom: 8px;
  display: block;
  color: #193a5b;
  font-size: 18px;
}
.cek-polis-form-row {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 10px;
  margin-bottom: 20px;
}
.cek-polis-form-row input {
  flex: 1;
  min-width: 0;
  height: 54px;
  border-radius: 16px;
  border: 1px solid #d4d7db;
  padding: 0 20px;
  font-size: 26px;
  color: #0f2f4f;
  background: #ffffff;
}
.cek-polis-form-row input:focus {
  outline: none;
  border-color: #5ca8dc;
  box-shadow: 0 0 0 2px rgba(76, 146, 203, 0.15);
}
.btn-cek-polis {
  border: 0;
  background: #2f94d4;
  color: #ffffff;
  border-radius: 38px;
  height: 54px;
  width: 100%;
  min-width: 0;
  padding: 0 30px;
  font-size: 30px;
  line-height: 1;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  box-shadow: 0 8px 20px rgba(26, 117, 178, 0.28);
}
.btn-cek-polis:focus {
  outline: none;
}
.btn-cek-polis .arrow {
  font-size: 28px;
  line-height: 1;
}
.cek-polis-result {
  margin-top: 8px;
  border: 1px solid #d7dce1;
  border-radius: 16px;
  padding: 18px 22px 12px;
  color: #36516d;
}
.cek-polis-result p {
  margin-bottom: 10px;
  font-size: 16px;
  line-height: 1.4;
  color: #3e5871;
}
.cek-polis-result .period {
  border-top: 1px solid #d7dce1;
  margin-top: 8px;
  padding-top: 12px;
  display: flex;
  align-items: center;
  gap: 10px;
  color: #29445f;
}
.cek-polis-result .period-icon {
  font-size: 24px;
  line-height: 1;
}
.cek-polis-result .result-empty {
  margin-bottom: 0;
  color: #6c7f92;
}
@media (min-width: 992px) {
  .cek-polis-wrap {
    padding: 28px;
  }
  .cek-polis-form-row {
    flex-direction: row;
    align-items: center;
    gap: 14px;
  }
  .cek-polis-form-row input {
    height: 66px;
    font-size: 22px;
  }
  .btn-cek-polis {
    height: 66px;
    width: auto;
    min-width: 180px;
    font-size: 20px;
  }
  .btn-cek-polis .arrow {
    font-size: 20px;
  }
}


/* ============================================================
   DAFTAR BENGKEL (customer-care-center-daftar-bengkel.php)
   ============================================================ */
.--customer-care-daftar-bengkel-table .table thead th {
  vertical-align: middle;
  border-color: #fdd405;
}
.--customer-care-daftar-bengkel-table .workshop-row td {
  background-color: #f7f7f7;
  vertical-align: middle;
}
.--customer-care-daftar-bengkel-table .detail-row td {
  background-color: #dbe6ef;
  padding: 14px 18px;
}
.--customer-care-daftar-bengkel-table .detail-grid {
  display: grid;
  grid-template-columns: 1fr;
  row-gap: 4px;
  column-gap: 12px;
}
.--customer-care-daftar-bengkel-table .toggle-detail {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  border: 0;
  background: transparent;
  color: #2a95d6;
  font-size: 18px;
  line-height: 1;
  padding: 0;
}
.--customer-care-daftar-bengkel-table .toggle-detail:focus {
  outline: none;
  box-shadow: none;
}
.--customer-care-daftar-bengkel-table .workshop-address {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}
.--customer-care-daftar-bengkel-table .pagination-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 16px;
}
.--customer-care-daftar-bengkel-table .pagination-wrap button {
  border: 1px solid #d1d5db;
  background: #ffffff;
  padding: 6px 12px;
  border-radius: 4px;
  font-size: 14px;
  line-height: 1.3;
  color: #1f2937;
}
.--customer-care-daftar-bengkel-table .pagination-wrap button.active {
  background: #009cea;
  border-color: #009cea;
  color: #ffffff;
}
.--customer-care-daftar-bengkel-table .pagination-wrap button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.--customer-care-daftar-bengkel-table .table-message {
  margin-top: 12px;
  color: #1f2937;
  font-size: 14px;
}
@media (max-width: 991px) {
  /* Cegah tabel meluber (perlu scroll horizontal) di layar HP:
     paksa lebar 100%, izinkan teks membungkus, kecilkan font/padding. */
  .--customer-care-daftar-bengkel-table .table {
    width: 100%;
  }
  .--customer-care-daftar-bengkel-table .table th,
  .--customer-care-daftar-bengkel-table .table td {
    white-space: normal;
    overflow-wrap: anywhere;
    word-break: break-word;
    font-size: 13px;
    padding: 8px 10px;
  }
}
@media (min-width: 992px) {
  .--customer-care-daftar-bengkel-table .detail-grid {
    grid-template-columns: 160px 1fr;
    row-gap: 8px;
  }
  .--customer-care-daftar-bengkel-table .workshop-address {
    align-items: center;
  }
}


/* ============================================================
   MEKANISME PENGADUAN (customer-care-center-mekanisme-pengaduan.php)
   ============================================================ */
.--customer-care-how-to-claim-header {
  padding: 20px 20px 0 20px;
}
.--customer-care-how-to-claim-header h2 {
  font-size: 24px;
  margin-bottom: 8px;
  color: black;
}
.--customer-care-how-to-claim-body {
  padding: 16px;
  color: black;
  font-size: 14px;
  line-height: 1.7;
}
.--customer-care-how-to-claim-body ol,
.--customer-care-how-to-claim-body ul {
  padding-left: 25px;
  margin-bottom: 15px;
}
.--customer-care-how-to-claim-body li {
  margin-bottom: 5px;
  color: black;
}
.--customer-care-how-to-claim-body p {
  color: black;
  margin-bottom: 10px;
}
.contact-link {
  display: inline-flex;
  align-items: center;
  text-decoration: none;
  color: #007bff;
  gap: 8px;
  margin-right: 0;
  font-size: 13px;
}
.contact-link:hover {
  text-decoration: underline;
  color: #0056b3;
}
.contact-link i {
  font-size: 16px;
}
.contact-wrapper {
  display: flex;
  align-items: center;
  gap: 20px;
  margin-top: 10px;
  flex-wrap: wrap;
}
@media (min-width: 992px) {
  .--customer-care-how-to-claim-header h2 {
    font-size: 24px;
  }
  .--customer-care-how-to-claim-body {
    padding: 20px;
    font-size: 20px;
  }
  .contact-link {
    font-size: 14px;
    margin-right: 20px;
  }
}


/* ============================================================
   PROVIDER (customer-care-center-provider.php)
   ============================================================ */
.--customer-care-daftar-provider-table .table thead th {
  vertical-align: middle;
  border-color: #fdd405;
}
.--customer-care-daftar-provider-table .provider-row td {
  background-color: #f7f7f7;
  vertical-align: middle;
}
.--customer-care-daftar-provider-table .detail-row td {
  background-color: #dbe6ef;
  padding: 14px 18px;
  white-space: normal;
}
.--customer-care-daftar-provider-table .detail-grid {
  display: grid;
  grid-template-columns: 1fr;
  row-gap: 4px;
  column-gap: 12px;
}
.--customer-care-daftar-provider-table .tpa-wrap {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}
.--customer-care-daftar-provider-table .toggle-detail {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  border: 0;
  background: transparent;
  color: #2a95d6;
  font-size: 18px;
  line-height: 1;
  padding: 0;
}
.--customer-care-daftar-provider-table .toggle-detail:focus {
  outline: none;
  box-shadow: none;
}
.--customer-care-daftar-provider-table .pagination-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 16px;
  padding: 8px;
  background: #eef2f5;
  border-radius: 8px;
}
.--customer-care-daftar-provider-table .pagination-wrap button {
  border: 1px solid #d1d5db;
  background: #ffffff;
  width: 38px;
  height: 38px;
  border-radius: 8px;
  font-size: 16px;
  line-height: 1;
  color: #1f2937;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.--customer-care-daftar-provider-table .pagination-wrap button.page-number,
.--customer-care-daftar-provider-table .pagination-wrap button.page-ellipsis {
  font-size: 16px;
  line-height: 1;
}
.--customer-care-daftar-provider-table .pagination-wrap button.page-ellipsis {
  cursor: default;
  background: #ffffff;
  border-color: #d1d5db;
}
.--customer-care-daftar-provider-table .pagination-wrap button.active {
  background: #3498db;
  border-color: #3498db;
  color: #ffffff;
}
.--customer-care-daftar-provider-table .pagination-wrap button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.--customer-care-daftar-provider-table .table-message {
  margin-top: 12px;
  color: #1f2937;
  font-size: 14px;
}
@media (max-width: 991px) {
  /* Cegah tabel meluber (perlu scroll horizontal) di layar HP:
     paksa lebar 100%, izinkan teks membungkus, kecilkan font/padding. */
  .--customer-care-daftar-provider-table .table {
    width: 100%;
  }
  .--customer-care-daftar-provider-table .table th,
  .--customer-care-daftar-provider-table .table td {
    white-space: normal;
    overflow-wrap: anywhere;
    word-break: break-word;
    font-size: 13px;
    padding: 8px 10px;
  }
}
@media (min-width: 992px) {
  .--customer-care-daftar-provider-table .detail-grid {
    grid-template-columns: 170px 1fr;
    row-gap: 8px;
  }
  .--customer-care-daftar-provider-table .tpa-wrap {
    align-items: center;
  }
  .--customer-care-daftar-provider-table .pagination-wrap button {
    width: 42px;
    height: 42px;
    font-size: 18px;
  }
  .--customer-care-daftar-provider-table .pagination-wrap button.page-number,
  .--customer-care-daftar-provider-table .pagination-wrap button.page-ellipsis {
    font-size: 18px;
  }
}


/* ============================================================
   PUBLIKASI PENGADUAN (customer-care-center-publikasi-pengaduan.php)
   ============================================================ */
.publikasi-list {
  padding: 10px 20px;
}
.publikasi-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 15px;
  border-bottom: 1px solid #e0e0e0;
  background-color: #fff;
}
.publikasi-item:last-child {
  border-bottom: none;
}
.publikasi-left {
  display: flex;
  align-items: center;
  gap: 10px;
  color: black;
  font-size: 13px;
}
.publikasi-left i {
  font-size: 16px;
  color: #0a9edd;
  min-width: 20px;
}
.btn-unduh {
  background-color: #0a9edd;
  color: white;
  padding: 6px 16px;
  border-radius: 25px;
  text-decoration: none;
  font-weight: 600;
  font-size: 12px;
  white-space: nowrap;
  transition: background-color 0.2s;
}
.btn-unduh:hover {
  background-color: #0880b8;
  color: white;
  text-decoration: none;
}
@media (min-width: 992px) {
  .publikasi-left {
    gap: 15px;
    font-size: 15px;
  }
  .publikasi-left i {
    font-size: 20px;
  }
  .btn-unduh {
    padding: 8px 25px;
    font-size: 14px;
  }
}
